Fintech Onboarding

Free course

Your fintech product's growth is slow because your onboarding sucks.

You spend a good amount of money to acquire new customers, they sign up and start your onboarding flow. But they don’t finish. And you'll never hear from them again. I know, it sucks.

Trusted by

You don’t see the lost revenue directly. You see it as slower growth, rising costs, and constant friction inside the team.

If you‘re onboarding drop off rate is higher than 60%, keep reading.

Firstly let me ask you…. how much could you add to your MRR if you increase your onboarding‘s completion rate by 10%?

It‘s a lot of money, right?

I bet you have at least one of these problems:

– Slow time to approval
– Growing manual reviews
– Low activation after signup
– High drop-off before completion
– Support tickets during onboarding

Here's what usually happens… Compliance adds requirements. Product adds screens. Operations adds manual checks. Someone adds a vendor. Nobody steps back and asks if any of this makes sense to an actual human trying to open an account.

So you end up with something that feels "safe" internally and quietly kills conversion externally. You've built a system that protects itself from users instead of serving them.

And you’re trying to hit a few critical milestones:

– User gets approved fast
– Risk stays under control
– User reaches first value quickly
– Operations can scale without breaking
– User completes onboarding without friction

That’s the job. Everything else is noise.

I've spent 10 years working on this exact problem at fintech companies. Different products, different markets, same patterns.

I've seen how it breaks and I know how to fix it. I stopped reinventing the wheel every time and productized it in a way that works for most fintech products.

You don’t fix this by tweaking screens.

You fix it by redefining how onboarding works as a system:

– How risk is evaluated
– Who owns each decision
– What data is truly required
– When it should be requested
– Where automation replaces manual work

This is where most teams get stuck. Because no one owns the full picture.

Start by understanding your own flow. Before you change anything, you need clarity.

Tiered verification

More sensitive info as the user starts moving more money

Quick background checks

Users approved in seconds rather than waiting days

Progressive profiling

Personal details when they are actually needed

Clear disclosures

Rules and fees are shown in plain language at the exact moment they matter

Status indicator

Show user exactly where they are in the setup process and what is left to do

That‘s how a great onboarding works

It should feel like a guided conversation, not a high-stakes interrogation.

At this point if you are still in doubt, let's do this: Start with my free course. Five days. One email a day.

It shows you exactly where fintech onboarding breaks and how to figure out what to fix first.

With the knowledge I share, you can solve a small problem, activate more customers, and make some money.

Once you understand how it works, you can decide whether you want to move forward to improve your results. It‘s a win-win.

Here‘s what‘s next:

Get the course.

Five days, five problems, five ways to think about fixing them. Some teams walk away and fix it internally.

We‘ll see if it works for both of us.

No discovery calls disguised as sales calls. If working together makes sense, the terms are simple and the scope is clear.

One outcome: increase completion rates.

Not a report you shelve. A clear fix, explained well enough that your team can actually execute it in the next sprint.

WEEK 1

Diagnose

Map the full flow. Find where and why you're losing people.

WEEK 2

Redesign

Simplify what's broken. Align UX with compliance without gutting conversion.

WEEK 3

Ship

A prioritized plan your team can ship. No vague next steps.

Flat fee. No retainer, no ambiguity, no surprise invoices.

If you're up for it, I'll see you in a few minutes in the first email lesson.

PS.: I only work with one client at a time – once a month. But if you need help asap, please fill out: this form.

Who?

I‘m Alan Pereira, I help fintech founders fix onboarding leaks so they can move users from signup to first transaction faster. As a product designer & strategist working for over 10 years in Fintech & Crypto, I helped scaling 2 unicorns, and building a successful neobank from scratch. In all of my experiences, the onboarding was a huge bottleneck. But finally found the sweet spot to increase any completion rate in at least 10%.

Terms & Conditions